Propdart is committed to resolving your concerns fairly and quickly. This Grievance Redressal Mechanism is published in accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023. It explains how to raise a complaint and the timelines within which we will respond.

It applies to grievances about content, listings, conduct of other users, data privacy, billing, and any other aspect of our Services. It should be read with our Terms of Service, Privacy Policy and Community Guidelines.

You can use this mechanism to report or complain about, among other things:

• fraudulent, fake, duplicate, misleading or expired listings;
• content that is unlawful, obscene, defamatory, harassing or otherwise prohibited;
• infringement of your copyright, trademark or other intellectual-property rights;
• misuse of your photographs, personal information or identity;
• requests to access, correct, update or delete your personal data;
• billing, payment, subscription or refund issues; and
• any other violation of our Terms, Community Guidelines or applicable law.

To help us resolve your complaint quickly, please include the following when you write to us:

• your full name and registered email/phone number;
• a clear description of the issue;
• the listing link, transaction reference or URL involved (if any);
• the relief or outcome you are seeking; and
• any supporting evidence (screenshots, documents), and, for intellectual-property or personal-data complaints, a statement that the information provided is accurate and that you are authorised to make the complaint.

You may file a grievance by email to our Grievance Officer (details below) or through the report/contact options available on the Platform. Anonymous or incomplete complaints may limit our ability to act.

In accordance with the IT Act, 2000 and the rules made thereunder, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer for Propdart is:

• Name. Prashant Kumar
• Designation. Grievance Officer, Propdart
• Email. support@propdart.com
• Phone. +91 99993 24498
• Address. Himalaya Pride, Techzone 4, Greater Noida — 201310, Uttar Pradesh, India.
• Working hours. Monday to Friday, 10:00–18:00 IST (excluding public holidays).

We follow the timelines prescribed by law:

• Acknowledgement. We acknowledge every grievance within 24 hours of receipt.
• Resolution. We endeavour to dispose of and resolve each grievance within 15 days of receipt, or sooner where the law requires.
• Unlawful / non-consensual content. Complaints about content that exposes a person's private area, shows nudity or a sexual act, or is in the nature of impersonation (including morphed images) are acted upon and the content removed or disabled within 24 hours.
• Personal-data requests. Requests to exercise your rights under the DPDP Act are handled within the timelines prescribed under that Act after we verify your identity.

Where a complaint requires more information from you, the timeline runs from the point we receive the details needed to act.

On receiving a grievance, we will:

• register it and issue you a reference for tracking;
• review the complaint, the content or transaction, and any evidence;
• take appropriate action — which may include removing or restricting content, warning, suspending or terminating accounts, processing a correction or deletion, or issuing a refund where due; and
• communicate the outcome to you, with reasons, within the applicable timeline. Some actions may be limited by law, by the rights of others, or by ongoing investigations.

If you are not satisfied with the resolution, you may escalate as follows:

• write to legal@propdart.com for an internal review;
• for personal-data matters, approach the Data Protection Board of India under the DPDP Act, 2023;
• for consumer matters, approach the appropriate consumer forum or the National Consumer Helpline; and
• pursue any other remedy available to you under applicable law, subject to the dispute-resolution and jurisdiction provisions of our Terms of Service.

We will cooperate in good faith with any lawful enquiry from a court, regulator or law-enforcement authority.