This Refund & Cancellation Policy governs all paid products and services purchased on or through Propdart (the "Platform") — including listing subscriptions, featured/premium placements, advertising packages, lead products and any other paid service (collectively, the "Paid Services"). It forms part of, and must be read together with, our Terms of Service and Privacy Policy. By purchasing any Paid Service, you confirm that you have read, understood and agreed to this policy.

Propdart is an online real-estate information and advertising platform. The Paid Services you purchase are for the display, promotion and distribution of listings and advertisements for the subscription period — they are not a guarantee of any sale, lease, lead, enquiry, response or commercial outcome.

All payments for Paid Services are collected on a 100% advance basis and are, save as expressly stated in this policy or as required by applicable law, non-refundable and non-transferable. Once a subscription or service is activated, the corresponding fee is deemed earned and stands appropriated, whether or not you use the service in full.

This reflects the nature of the Paid Services: digital advertising capacity is reserved and made available to you for the subscription period, and that capacity cannot be recovered or resold once allocated. Where any refund is offered, it is at the sole and reasonable discretion of Propdart, and nothing in this policy creates an automatic or guaranteed right to a refund except where mandated by law.

Notwithstanding the general principle above, Propdart may, at its discretion, consider a full or partial refund in the following limited circumstances:

• Duplicate payment. You were charged more than once for the same transaction due to a technical error — the duplicate amount will be refunded in full.
• Failed activation by us. You paid for a Paid Service that Propdart was unable to activate or deliver, and no equivalent service was provided.
• Payment debited, order not confirmed. Your account was debited but the transaction did not complete and no service was provisioned (see Failed & disputed transactions).
• Demonstrable non-performance. A material technical fault attributable solely to Propdart prevented your purchased listing or advertisement from being displayed for substantially the whole of the paid period, and we were unable to remedy it within a reasonable time after you reported it.

Approved refunds are limited to the amount actually paid by you for the affected Paid Service and exclude any payment-gateway charges, taxes, or third-party fees that are non-recoverable. Refunds are not a penalty and do not constitute an admission of liability.

To avoid doubt, the following are non-refundable:

• fees for services that have been activated, delivered or consumed, in whole or in part;
• change of mind, or a decision not to use, or to stop using, a Paid Service after activation;
• absence of leads, enquiries, responses, calls, sales or lease outcomes — these are never guaranteed;
• suspension or termination of your account for breach of our Terms of Service, our Community Guidelines, or applicable law, including for fraudulent, misleading or non-compliant listings;
• removal or rejection of a listing or advertisement that violated our policies or any law (including RERA), or that you were not authorised to post;
• unutilised quota, impressions, or validity within a subscription period — these lapse and cannot be carried forward, extended or encashed;
• complimentary, promotional, trial or bundled items provided at no charge.

You may cancel a recurring subscription at any time from your account settings or by writing to billing@propdart.com. Cancellation stops any future renewal; it does not retroactively refund the current or any past billing period, and your Paid Service will remain active until the end of the period already paid for, after which it will not renew.

Auto-renewal. Where a subscription is set to renew automatically, you authorise Propdart (and its payment partners) to charge your chosen payment method at the start of each renewal period at the then-current price, unless you cancel before the renewal date. We will make reasonable efforts to notify you in advance of a renewal where required by law or payment-network rules.

Propdart may cancel, suspend or decline to renew any Paid Service where it reasonably suspects fraud, abuse, chargebacks, breach of these terms, or a legal or regulatory concern, without any obligation to refund amounts already earned.

For online payments you are directed to a third-party payment gateway. Propdart does not store your full card details. If your account is debited but the order is not confirmed or the service is not provisioned, the amount is typically reversed automatically by the gateway or your bank.

If a valid reversal does not reach you within 5–7 working days, contact billing@propdart.com with your transaction reference, date, amount and registered email. While our reconciliation team works to resolve such cases promptly, Propdart gives no guarantee on the timeliness of refunds or reversals reaching your card or bank account, given the number of organisations and banking calendars involved in online payments.

Chargebacks. If you have a billing concern, please raise it with us first. Initiating a chargeback or payment dispute without contacting us may result in suspension of the affected services pending resolution.

• Approved refunds are made to the original payment method used for the transaction; we do not refund to a different account, in cash, or by any other means.
• Once approved, refunds are initiated within 7–10 working days. The time for the amount to reflect in your account thereafter depends on your bank or card issuer and is outside our control.
• Refund amounts are net of any non-recoverable payment-gateway charges, applicable taxes already remitted, and any amounts you owe Propdart under any other agreement, which we may set off.
• Cash is never accepted or refunded. No person is authorised to collect or pay cash on behalf of Propdart; any such payment is invalid and will not be honoured.

All fees are exclusive of applicable taxes (such as GST) unless stated otherwise, which are charged in addition at the prevailing rate. Prices for Paid Services may change from time to time; any change applies to new purchases and renewals after the change takes effect and does not affect the period you have already paid for. Where a refund is approved, only the recoverable portion of taxes (if any) is refunded in accordance with applicable law.

For any refund, cancellation or billing query, contact our billing team first — most issues are resolved quickly:

• Billing. billing@propdart.com
• Grievance Officer. Prashant Kumar — support@propdart.com, +91 99993 24498
• Address. Propdart, Himalaya Pride, Techzone 4, Greater Noida — 201310, Uttar Pradesh, India.

We aim to acknowledge every billing grievance within 48 hours and to resolve it within the timelines prescribed under applicable law. This policy is governed by the laws of India, and any dispute is subject to the dispute-resolution and jurisdiction provisions of our Terms of Service.