Can't access your account email

If you cannot access your email and have not set up a recovery method, we will do our best to help, though we may need to take extra steps to ensure your account remains safe and secure.

Here are some helpful links:

• Gmail: https://accounts.google.com/signin/recovery
• Yahoo: https://login.yahoo.com/forgot
• Outlook/Hotmail: https://account.live.com/password/reset
• AOL: https://login.aol.com/forgot
• iCloud: https://support.apple.com/102656

Once you regain access to your email, you can change the email linked to your Propdart account in Account settings. You'll be asked to verify your existing email before you can update to a new one. If you set up two-factor authentication or a recovery phone with your provider, keep it handy — you'll usually need it to complete the reset.

If your account is linked to a company, university or school address you no longer control, that inbox is managed by their IT administrator — not by Propdart. We recommend asking your former employer or institution's IT team to restore access, or to forward mail temporarily.

Once you can receive mail at that address again, sign in and move your account to a personal email you'll keep long-term (see below).

After you regain access, update the email linked to Propdart so future sign-ins are simpler. Go to Account settings, open your profile, and change your email address. We'll send a verification code to the new address to confirm it's yours before the change takes effect.

If you originally joined with Continue with Google or Continue with Facebook, your sign-in is tied to that provider rather than a password — recover access with that provider and you'll be straight back in.

If you've tried the steps above and still can't get in, we're here to help. For your security we may ask you to verify a few details so we can be sure the account is yours before making any changes.