Not receiving emails with login, sign up, or verification codes
If your Propdart sign-in, sign-up or verification email isn't arriving, work through the checks below — most missing codes come down to spam filtering or a corporate mail rule.
In this article
Check spam and other folders
The email carrying your code may have been filtered. Search your inbox for Propdart and check your Spam, Junk, Promotions and All Mail folders. Codes are sent within a few seconds, so if nothing has arrived after a minute it's usually a filtering issue rather than a delay.
Confirm you're using the right email
Make sure you entered the exact address linked to your account, with no typos or extra spaces. If you're not sure which email you used, try our Find your login method tool — enter an address and we'll tell you whether an account exists and how to sign in.
If you originally joined with Google or Facebook, there may be no email-code sign-in on your account at all — use that provider's button to log in instead.
Allowlist our sender
Add our sending address to your contacts so future messages skip the spam filter:
- Sender: no-reply@propdart.com
- Gmail: open any message from us → the three-dot menu → Add Propdart to Contacts, or mark it Not spam.
- Outlook: Settings → Junk email → Safe senders → add the address above.
- Apple Mail: open the message → tap the sender → Add to Contacts.
Work, school or corporate email
Company and campus mail systems often quarantine automated messages before they reach you. If you use a work or school address, ask your IT administrator to allow mail from propdart.com (and to release anything already held in quarantine).
Request a fresh code
Codes expire after a short window, so if some time has passed, request a new one. Always enter the most recent code you received — older codes stop working as soon as a newer one is sent.
Wait for the on-screen Resend timer to finish before asking for another code, rather than tapping it repeatedly.
Have you requested too many codes?
For everyone's security, there's a limit on how many codes can be sent to an email in a short period. If you've tried several times in quick succession, you may have hit that limit — new codes are paused temporarily and won't arrive even though everything else is working.
If that sounds like you:
- Stop requesting new codes and wait about 15–30 minutes for the limit to reset.
- Then request a single fresh code and enter it promptly, before it expires.
- Avoid opening the sign-in screen in several tabs or devices at once — each attempt counts toward the limit.
Still not arriving?
If you've checked the above and still aren't receiving codes, it's time to reach out so we can trace the delivery on our side. Let us know the address you're trying to use and roughly when you last requested a code.
Email support@propdart.com or use the contact form, and we'll help you get signed in.
Contact support