Manage your account & profile.
Sign-in options, KYC verification, contact preferences and how to permanently close your Propdart account.
Need a hand? accounts@propdart.com — a senior advisor responds within four working hours.
Sign-in & passwords
Email, mobile OTP, Google and Apple — pick what works for you.
You can sign in with email + password, mobile + OTP, Google or Apple ID. The first method you use is the one we remember for next time — switch any time from Settings → Sign-in methods.
To reset your password, hit Forgot password on the sign-in screen. A six-digit code is sent to your registered email and is valid for 10 minutes. Codes are single-use.
Turn on two-step verification from Settings → Security. Once enabled, every sign-in from a new device requires an OTP on your registered mobile.
Identity & KYC
Required once before you post your first listing or close a transaction.
Aadhaar e-KYC (recommended)
Verified in under 60 seconds via DigiLocker. Aadhaar number is never stored on our servers — only the verified name and masked reference.
PAN card
Upload a clear photo of your PAN. Name and DOB must match the spelling on your Propdart profile.
Passport or Driving licence
Accepted as a fallback when Aadhaar and PAN are unavailable. Both pages of the licence are required.
Business KYC (for brokers)
Add GSTIN or Shop & Establishment certificate. We verify against the government registry within four working hours.
Profile & contact
What buyers see, and what stays private.
Your public profile shows your display name, profile photo, role (Owner / Tenant / Broker / Builder), city and member-since date. Phone numbers and email addresses are always hidden until you approve a contact request.
To change your name, email or mobile, go to Settings → Personal info. Mobile-number changes require OTP verification on both the old and new numbers. Email changes require a confirmation link from the new address.
Brokers and Builders can add a verified badge by uploading business KYC and three closed transaction references — verified within two working days.
Notifications
Granular control lives at Settings → Notifications. You can pick channel (Email, SMS, WhatsApp, In-app) for each event type:
- Enquiries on your listings
- Site-visit confirmations and reminders
- Price changes on saved properties
- New listings matching a saved search
- Account & security alerts (cannot be turned off)
- Product news & promotions
WhatsApp messages use approved templates and respect the 24-hour user-initiated session window per Meta policy.
Privacy & deletion
Download, correct, or erase your data — any time.
Common failures
“OTP not received”
Check your network signal and the SMS spam folder. Carrier DND blocks transactional SMS on some plans — use Resend on email instead.“KYC verification failed”
The name on your KYC document doesn’t match the spelling on your profile. Edit your name in Personal info and re-submit.“Cannot change my mobile number”
The new number is already linked to another Propdart account. Sign out of that account first, or write to accounts@propdart.com to merge.“Two-step OTP says invalid”
OTPs are valid for 10 minutes only and must be entered on the same device that triggered them. Refresh the page and tap Resend.“Cannot find delete option”
Active paid subscriptions must be cancelled first. Go to Settings → Billing → Cancel then return to Privacy → Delete account.
Still stuck?
Talk to a real human — within four hours.