Search, visit, and close — confidently.
From a saved search to a signed agreement, every step of the buyer and tenant journey on Propdart, with the people who help you along the way.
Need a hand? buyers@propdart.com — a senior advisor responds within four working hours.
Search & save
Use the search bar to filter by city, locality, BHK, budget, furnishing and amenities. Draw a polygon on the map to search a custom area. Save any search with the bookmark icon — we email a daily digest of new matches.
Bookmark individual properties from the heart icon. They live at Dashboard → Saved → Properties and you’re notified when the price changes or the listing is removed.
Enquire & contact
Privacy-first: the seller never sees your number until you allow it.
Send an enquiry
Click Contact owner / advisor on any listing. We pass your message to the seller without revealing your number or email.
Approve contact-sharing
If the seller wants to call you, we ask your permission first. You can approve once, or on every request.
Reply through Propdart inbox
All messages live at Dashboard → Inbox, with read receipts. Threads close automatically 60 days after the last reply.
Block & report
Use the three-dot menu on any conversation to block the user or report misuse. Reported accounts are reviewed within 24 hours.
Site visits
Schedule, reschedule and rate visits in two taps.
Pick Schedule a tour on any active listing, choose two preferred slots and add a note. The owner or advisor confirms one slot within four hours. You receive a calendar invite plus an SMS reminder two hours before the visit.
Need to reschedule? Open the booking from Dashboard → Visits and pick a new slot up to 90 minutes before the original time. Last-minute reschedules count toward our fairness threshold (3 strikes / 30 days).
Offers & negotiation
When you’re ready, hit Make an offer on the listing. Enter your offer price, proposed move-in date and a short note. The seller sees a structured offer — not just a chat message — and can Accept, Counter or Decline.
Counter-offers are unlimited and tracked in a timeline you can share with co-decision makers. Accepted offers move into a shared checklist for token, agreement and registration.
Token transfers always happen through Propdart Escrow. We hold the token until both sides confirm the agreement is signed — fully refundable if either side backs out within the cooling-off window.
Propdart advisors
Optional human help, on your terms.
Every city has Propdart-trained advisors who can shortlist properties, accompany you on visits, negotiate, and handle the paperwork. Engage one from Dashboard → Advisors → Find an advisor.
Brokerage is capped and transparent — see live rates in your city under pricing. You only pay once you’ve signed an agreement or rental contract through Propdart.
All advisors are KYC-verified, ratings-driven, and covered by a ₹2 lakh service guarantee for misrepresentation.
Common failures
“Owner not responding to enquiry”
If there is no reply in 48 hours we surface alternative similar listings. Use Find similar on the listing or escalate to a Propdart advisor for ₹0.“Listing taken down mid-conversation”
The seller may have closed the deal. Your inbox thread stays open — ask them directly, or browse Saved → Similar.“Site-visit not confirmed”
Tap Nudge owner after four hours, or switch to a Propdart advisor visit from the same booking screen.“Listing details look incorrect”
Use Report this listing on the right panel. Our verification team re-audits within 24 hours and either updates the details or removes the listing.“Token refund pending”
Escrow refunds release the moment both sides confirm cancellation. If one side hasn’t confirmed in 48 hours, our dispute desk auto-arbitrates within 5 working days.
Still stuck?
Talk to a real human — within four hours.