Trust & safety, by design.
How Propdart verifies listings, the patterns that signal fraud, and the fastest way to report or escalate.
Something feel off? trust@propdart.com — a senior advisor responds within four working hours.
How we verify listings
Three layers — document, address, and call-back.
Document check
Sale deed, tax receipt or authority letter must match the listed owner. We auto-extract names and cross-check against KYC.
Address & society verification
Map pin must fall within the society polygon. New societies are added to our database within 24 hours of being requested.
Call-back verification
Every new owner-listed property gets a short call from our verification desk to confirm the listing is genuine and current.
Continuous monitoring
We re-check active listings every 14 days for price, status and photo authenticity. Stale or duplicate listings are auto-unpublished.
Spot a scam
Real owners and brokers never need any of these from you.
Report fraud or abuse
Open the listing or profile, tap the three-dot menu and choose Report. Pick a reason (fake listing, fake broker, harassment, plagiarised photos, off-platform payment request) and add a short note plus a screenshot.
Reports are triaged within four working hours. Confirmed bad actors are removed from Propdart within 24 hours and their listings de-indexed from search engines. For criminal matters we preserve evidence and assist law-enforcement on request.
For urgent matters, write directly to trust@propdart.com with the listing URL or profile link in the subject line.
Verify an advisor
Every Propdart advisor wears a badge you can independently confirm.
Open the advisor’s profile and click the Verified badge. A side panel shows their KYC status, RERA number (where applicable), city of operation, number of closed transactions and ratings — straight from our database.
If anyone claims to be a Propdart advisor but doesn’t carry the verified badge on the platform, they’re not. Report them immediately.
Dispute resolution
Independent, time-bound, free for both sides.
Disputes around token refunds, advisor service or transaction paperwork are handled by a dedicated Resolution desk. Either party can open a case from Dashboard → Disputes → New.
Both sides get 48 hours to submit evidence. A senior advisor reviews and proposes a resolution within 5 working days. If either side rejects the proposal, the case escalates to our in-house ombudsman whose decision is binding for transactions executed on Propdart.
For matters above ₹5 lakh in dispute value, parties retain the right to seek independent legal recourse at any stage.
Common questions
“Is my Aadhaar safe?”
We use the DigiLocker e-KYC flow — your Aadhaar number is never stored on Propdart servers. Only the masked reference and the verified name are kept.“Can I list anonymously?”
Yes. Toggle Hide my contact while posting — enquiries route through our inbox and your number stays private until you approve sharing.“I was scammed off-platform. Can you help?”
Write to trust@propdart.com with all chat/call/payment evidence. We assist with police complaints and provide whatever non-private data we’re legally allowed to share.“Someone is using my photos”
Send the original photos plus the offending listing URLs to trust@propdart.com. We take down infringing content within 24 hours per our DMCA policy.
Still stuck?
Talk to a real human — within four hours.