Technical issues, quickly diagnosed.
The fastest fixes for upload errors, missing notifications, slow pages and the bug-report flow that gets engineers on it within hours.
Found a bug? engineering@propdart.com — a senior advisor responds within four working hours.
Supported devices
Modern browsers
Chrome, Edge, Firefox, Safari, Brave — last two major versions. Internet Explorer is not supported.
iOS
Propdart iOS app supports iPhone 8 and newer on iOS 15+. iPad supported in landscape and portrait.
Android
Android 9 (Pie) and newer. 2 GB RAM recommended. Available on Google Play.
Cookies & JavaScript
Required. Strict-tracker browser modes (Brave Shields, Safari Private Relay) should allow propdart.com.
Slow loading
Pages should be interactive in under 1.5 seconds on a 4G connection. If yours are slower:
- Hard-reload the page — Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac.
- Disable browser extensions one by one — ad-blockers and privacy add-ons sometimes block our map and image CDNs.
- Clear cookies and cache for
propdart.comonly — no need to wipe everything. - Check status.propdart.com for live incidents before anything else.
Upload errors
Photos, floor plans and documents — what we accept and why.
Photos: JPG or PNG, landscape, minimum 1600 × 1200 px, under 8 MB each. HEIC from iPhone is auto-converted but slows things down — switch Settings → Camera → Formats to Most Compatible.
Floor plans: PDF or PNG, under 5 MB. Multi-page PDFs are flattened to the first page in previews.
Documents (KYC, ownership proof): PDF, JPG or PNG under 10 MB. Encrypted PDFs are rejected — remove the password first.
Missing notifications
If enquiry emails aren’t reaching you:
- Check the spam folder. Add
noreply@propdart.comandinbox@propdart.comto your contacts. - Confirm the email at Settings → Personal info is current and verified.
- Ensure email notifications are on at Settings → Notifications → Enquiries.
Push notifications: on iOS, check Settings → Notifications → Propdart → Allow Notifications. On Android, ensure battery optimisation is set to Don’t optimise for the Propdart app.
WhatsApp notifications require an active opt-in. Reply Start to any Propdart WhatsApp message to re-subscribe.
Report a bug
How to give us enough detail to fix it quickly.
Submit bugs from propdart.com/feedback — include a short video or screenshot using the attachment uploader. The faster we can reproduce, the faster we can ship a fix.
For each report, please include:
- Device and OS (e.g. iPhone 14 · iOS 17.4).
- Browser and version, or app version (from About screen).
- The exact URL or screen where it happened.
- Steps to reproduce — one click per line.
- What you expected vs what actually happened.
Critical bugs (loss of data, payment failures) are triaged inside one hour and patched same-day. Other bugs ship on the next weekly release.
Common failures
“Map not loading”
A privacy extension (uBlock Origin, Ghostery, Brave Shields) is blocking our tiles. Whitelistpropdart.comand reload.“Sign-in keeps looping”
Third-party cookies are blocked. Allow cookies forpropdart.comin browser settings, or use Chrome / Firefox where the issue is rarer.“Photos stuck at 99%”
The browser tab lost focus during upload. Keep the tab active until each photo shows the green check, or retry the failed ones.“Cannot open Propdart on slow Wi-Fi”
Switch to the mobile app — it lazy-loads images and works on connections as slow as 2G EDGE.“App keeps crashing on Android”
Update to the latest version from Play Store. If the crash persists, clear the app cache from Settings → Apps → Propdart → Storage → Clear cache.“Cannot upload from iPhone”
iOS may be sharing the photo as HEIC. In Settings → Camera → Formats, pick Most Compatible.
Still stuck?
Talk to a real human — within four hours.